Transform your customer interactions with DigiReply's powerful AI chatbot system! Whether you're handling product inquiries, order statuses, or general support, our chatbots work 24/7 to provide intelligent, personalized responses that feel genuinely helpful.

Getting Started: Creating Your First Bot

Finding Your Chatbot Panel

Navigate to Tools in your main menu to access the AI Chatbot panel - your control center for all bot creation and management.

The "Create New Bot" Process

Click "Create New Bot" to begin building your intelligent assistant:

🎯 Project Selection - Choose which project will house your bot

📝 Bot Naming - Give your bot a memorable, descriptive name

🌍 Language Selection - Set your bot's primary language

🎨 Chat Window Customization - Design how your bot will appear to users

Once created, your bot appears in the AI Chatbot panel with all settings visible and ready for customization.

Edit Section - Customize Your Bot's Appearance

Make your bot look exactly the way you want:

👤 Add an Avatar - Upload a custom bot avatar that represents your brand

🎨 Adjust Colors - Customize the chat window colors to match your website theme

💬 Set Custom Greeting Messages - Create the perfect first impression with personalized welcomes

⚡ Set Quick Reply Buttons - Add quick reply buttons that appear after greeting messages to steer users towards specific topics and guide the conversation

Pro Tip: Use quick reply buttons strategically to guide conversations toward your most common topics and improve user experience!

Integration Section - Connect Your Bot to Your Business

Pre-Set Integration Options

🛒 Shopify Integration - Pre-configured setup for seamless e-commerce support

🛍️ WooCommerce Integration - Ready-to-use integration for WordPress-based stores

Webhook Integrations

For users not using Shopify or WooCommerce, webhook integrations on the same page let you fully customize bot responses:

• Order Status Checking - Let users see the status of their orders via chat


• Product Information Display - Show detailed product information through chat conversations


• Custom Functionality - Unlimited possibilities for your specific business needs

Need Help? Check our Help Center's integration section for detailed guides, or contact us for free integration support - our team will help you set up even complex integrations!

Training Section - Build Your Bot Into an Assistant

This is where you focus the most to tailor your bot for the best responses. Bot owners must ensure their bot has the necessary training to generate optimal responses.

Automation Methods for Easier Training

Text File Tab

📄 Upload and Auto-Generate: Upload text files containing information about your business or products. Use our AI-supported tool to automatically generate Question & Answer pairs, which are automatically added to your bot's knowledge data. Review these in the "Training Data" tab.

CSV Import Tab

📊 Import Existing Data: Import your existing bot Q&A pair lists from other platforms or training data that was previously exported from DigiReply.

Intents Tab

🎯 Manage User Goals: Intents are used to manage the goals behind a user's input. They are a core concept in natural language processing (NLP) and are used to classify user messages into specific categories so the chatbot can respond appropriately. Creating detailed Intents and linking them to correct Q&A pairs can make all the difference in your bot's response generation. This is important! More information can be found in our Help Center related to Intents.

Training Data Section

📋 Review and Modify: See all your bot's current training data and intents. Data can be quickly edited by clicking on text boxes, and intents for Q&A pairs can be changed here.

⚡ Generate Embeddings Button: We highly recommend using this every time training data is updated! This process converts text into numerical representations called embeddings - dense, fixed-length vectors that capture the semantic meaning of text in a way machines can process. Embeddings are critical for modern NLP systems and will make your bot much smarter with up to 7x more accurate answers.

Chat Section - Test Your Bot

See your bot in action exactly how it will look and work when embedded on your website. Test responses, check appearance, and refine behavior before going live.

Embed Section - Add Your Bot to Your Website

Embed your chatbot into your website as a chat widget or iframe:

1. Select Chat Widget Icon - Choose your preferred widget appearance


2. Customize the Widget - Adjust settings to match your site


3. Copy Generated Code - The code is automatically generated and ready to paste into your website

No technical skills required - the embed code is ready to use immediately!

Export Section - Backup and Transfer Your Bot

Export all data from your bot as a JSON file which can be imported back into the platform. Use this for:

• Creating Bot Backups - Protect your training investment


• Moving Bots - Transfer between different projects or accounts


• Data Portability - Keep control of your bot's knowledge base

Analytics Dashboard - Monitor Bot Performance

View detailed usage reports for all your bots:

• Conversation volumes and patterns


• Response accuracy metrics


• User engagement statistics


• Performance insights for optimization

Pro Tips for Bot Success

🎯 Focus on Training: Spend time in the Training section - this determines your bot's intelligence

⚡ Always Generate Embeddings: Never skip this step after updating training data

📝 Start with Common Questions: Begin with your most frequent customer inquiries

🔄 Test Before Deploy: Use the Chat section to verify responses before embedding

📊 Monitor Analytics: Regular monitoring helps identify knowledge gaps

What's Next?

Once your bot is trained and deployed, explore:

• Support Ticket Integration - Automatically create tickets from complex conversations


• Team Collaboration - Invite team members to help train and monitor bots


• Advanced Integrations - Connect with your existing business systems

Need Support?

Free Integration Help: Our team provides complimentary setup assistance
Help Center: Detailed guides on intents, integrations, and advanced features
Community Support: Share experiences and tips with other bot creators below