DigiReply Cookies Policy

Introduction

At DigiReply, we are committed to transparency about how we use cookies and similar technologies to enhance your experience on our website (www.digireply.com) and Services, including our AI chatbot, support ticketing system, Taskboard, Social Media Scheduler, and Omnichannel Dashboard (collectively, the "Services"). This Cookie Policy explains what these technologies are, why we use them, and how you can manage your preferences.

By accessing our website or using our Services, you consent to the use of cookies and similar technologies as described in this policy, in accordance with our Privacy Policy. If you do not agree, you can adjust your browser settings or opt out as outlined below.

What Are Cookies and Similar Technologies?

Cookies are small text files placed on your device by websites you visit, stored in your browser's directory. They contain information about your preferences or device to help the website function smoothly and provide a personalized experience. Alongside cookies, we use technologies like pixel tags, local storage, scripts, and unique identifiers to optimize your interaction with our website and Services.

These technologies enable us to recognize your device, remember your settings, analyze usage patterns, and deliver tailored content, ensuring our Services—such as AI-driven chatbot responses or social media scheduling—work effectively for you.

Do We Use Cookies and Similar Technologies?

Yes, we use cookies and similar technologies to make your experience with DigiReply seamless, personalized, and secure. Whether you're a registered user ("Customer") or a non-registered visitor ("Visitor") browsing our website, these tools help us improve functionality, analyze performance, and, where permitted, deliver relevant marketing. By using our website, you agree to let us use these technologies to enhance your experience.

How Do We Use Cookies and Similar Technologies?

We use cookies and similar technologies for various purposes to ensure our website and Services meet your needs. Below are the main categories and their functions:

1. Essential Cookies and Technologies

We use only essential cookies necessary to provide core website functionality. This includes a temporary identifier to help manage cookie policy visibility and ensure service continuity. These cookies are critical for the basic operation of our website and Services, enabling features like secure logins, AI chatbot functionality, and access to the Taskboard or Omnichannel Dashboard. They typically do not store personally identifiable information and are necessary for security and accessibility.

Use of User Identifier

To support essential website functionality, we store a lightweight user identifier (e.g., user_<id> for logged-in users or anon_<session_id> for guests). This identifier helps manage internal cookie logic, such as tracking if you've already seen our cookie notice, and is essential to deliver expected services like secure login or smooth navigation.

This data is:

• Stored as a functional (non-tracking) cookie
• Retained for a maximum of 1 year
• Not used for advertising, profiling, or analytics
• Processed under GDPR Article 6(1)(b) – performance of a contract

As only strictly necessary cookies are in use, no explicit consent is required, and a cookie banner is not shown. For any questions, please contact us at privacy@digireply.com.

2. Performance Cookies and Technologies

These help us understand how you interact with our website and Services, such as which pages you visit or how you use features like the Social Media Scheduler. Data is aggregated and anonymized to protect your privacy, allowing us to optimize performance and identify areas for improvement.

3. Marketing and Advertising Cookies and Technologies

These enable us and our partners to deliver personalized ads, promotions, and content based on your interests, such as your interactions with our AI chatbot or support ticketing system. They may store identifiable information (if provided) and track how you found our website or engaged with our marketing campaigns. You can opt out of these cookies as described below.

4. Functional and Preference Cookies and Technologies

These enhance your experience by remembering your preferences, such as language settings or device-specific customizations, ensuring a consistent experience across devices. They may store identifiable information to tailor features like the Omnichannel Dashboard to your needs.

5. Third-Party Cookies and Technologies

Some cookies and technologies are set by third-party partners, such as analytics providers (e.g., Google Analytics) or social media platforms (e.g., Facebook Pixel), to enhance functionality or marketing efforts. We do not control these cookies, and their use is governed by the third parties' privacy policies.

How Can You Manage Cookies?

Cookies can be session-based (deleted when you close your browser) or persistent (stored until they expire or you delete them). You have control over how cookies are used on your device:

Browser Settings

You can adjust your browser settings to block, delete, or receive alerts about cookies from DigiReply or third-party providers. Note that disabling cookies may limit some website features, such as personalized AI chatbot responses or saved preferences. Visit your browser's help page for instructions:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Opera (Desktop)
• Opera (Mobile)
• Safari (Desktop)
• Safari (Mobile)

Third-Party Opt-Outs

For third-party cookies, you can opt out directly through their platforms:

• Google Analytics: Install the Google Analytics Opt-out Add-on to prevent data collection.
• Facebook Pixel: Manage preferences via Facebook Ads Preferences or use a browser extension to block tracking.

Learn More About Data Protection

For details on how we handle your personal information and comply with applicable data protection laws, please refer to our Privacy Policy.

Contact Us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, please contact us at privacy@digireply.com.